How long is your shipping time?
This depends on where you are located. The shipping time to US is about 15-20 working days and to other areas is about 20-30 working days.

Where is my order now?
To track your order, please go to

https://www.17track.net/en

Enter your tracking number and you can track your order.

What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.

What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en

Enter your tracking number and you can track your order.

I have not received any confirmation email.
For this matter, please send an Email to info01@ht-sourcing.com

Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

I want to return or refund!
For return product or refund, please read our Return Policy first.

If you insist, please send an Email to service@rakkiss.com

Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.

How to get my discount?
There are several ways to get discount from our website.

*Join in our Facebook group, or follow our Instagram to enjoy latest events!

*Log in our website and register, then you can always get latest discount via E-mail!